MeiKai Kouture

Shipping Policy

PLEASE READ THOROUGHLY!!!


New Info- Via USPS

We are adjusting the prices to the shipping due to price change with USPS. They went up $1 on shipping. Any questions please feel free to email us or DM is for quicker response.


AS OF RIGHT NOW WE ARE ONLY SHIPPING US ONLY Paper invoices are not sent with packages, we've had customers request us not to send paper invoices, so you can request a receipt invoice via email.

Customers who spend $100+ before taxes are sent a free gift, does not include Priority Express Purchases!!


If you input the incorrect address for your order and it gets returned back to us, you are responsible for the cost of reshipment.

If you didn’t put an apt/unit etc,We are not responsible for lost packages if you requested a “No Signature Package”. However if no one is home to sign for package item will be sent to your local post office. If there is any issues with your package, the USPS Customer service number is +1-800-275-8777


Provide them your tracking number and they can further assist you with tracking, finding, and rerouting your package back to you 



**We do not ship out wknds and Friday cut offs for shipping is between 3-4p. Unless it’s a Priority Shipping we accommodate paid express overnight priority shipping latest 6pm for priority**


SHIPMENT PROCESS:

2-4 business days depending on your city, for all orders also depending on the Postal Office processing your shipment, may be 2-4 business days. We generally do not ship on the weekends and Holidays. We follow Post Office Shipping hours. Any purchases made after 4pm on a Friday will get shipped out following business day (Monday) 

Most of the products are signature required, if you should opt out of the signature you must indicate so in the " Notes" Before checking out. All fees are calculated with shipping and In state taxes will be included in your order prior to reaching check out. State of GA orders will charge In-state Tax. Accessories, and Sale items don't require signature will be sent out Standard shipping.

Tracking Numbers

Please allow 24-36 hrs to receive your tracking number, as they are NOT generated automatically. If there’s any questions about your order may delay it. Order numbers generally are NOT sent automatically through site as well they are attached to the email along with the tracking number once we send it out to you confirming your item has been shipped. We do also keep a copy of your order number and info on file if you would like an invoice copy please email us and we may send you a receipt copy.

Most of the items are serviced through USPS website and often times in person, where we receive a receipt with your tracking info on it, generally we DO NOT send tracking info until your item has been shipped out. Or unless it’s processed via USPS with your email attached for immediate tracking info.

Delays: If there’s any delays, we will reach out to you via email or via DM if communicated there. If you do not hear from us please feel free to reach out, as often emails we send out from the website, we’ve had customers not receive our emails. Please don’t hesitate to reach out. 

SHIPPING FEES: Shipping fees are automatically calculated Prior to submitting payment information. Once you get to check out it will automatically be added to order, with signature required fee.

Local shipping in GA, state tax also calculated in order. 

Most of all orders are signature required.

USPS FLAT RATE EXPRESS/ OVERNIGHT PROCESS:

For Express Commercial/Overnight Shipping, there’s a separate option for shipping, you must choose to “Add To Cart”

(Once you’ve done so, there's a notes box, you can input paid for Express, so that you are refunded the cost of the item shipping.)

Standard/ Priority Mail:  2-5 Business Days

Express Shipping:  2 Business Days guaranteed

Over Night: 1day Business Day. Check with your local post office to make sure that your state allows overnight shipping. As some states like Alabama does not, they only do/allow 2day Express shipping.

Please check your local Post Office for shipping rates if you have any questions regarding your shipping fees and concerns. We charge and follow the USPS Shipping guidelines. 

We are not responsible for items lost in mail, or if you provided an incorrect address. Please double check your shipping address, and email are correct before placing orders.

PRIORITY SHIPPING COST

Priority shipping Standard Flat Rate Envelope/ Padded Envelope with the cost of of Signature is $9.50 at the most. (Pre-order The $5.00 will be added to the shipping cost to get the item.)

Any additional items charges you may see comes ONLY if the item needs as much as a small - medium padded envelope/ box to ship, they usually charge us if customers don't pay the full shipping cost.


OVERNIGHT SHIPPING COST:

3 Different options-

STANDARD EXPRESS FLAT RATE  OVERNIGHT ENVELOPE DEPEND ON YOUR STATE YOU WILL RECEIVE NEXT DAY COST IS $24.75

EXPRESS FLAT RATE OVERNIGHT PADDED ENVELOPE $25.40 1-2 Items.

EXPRESS OVERNIGHT BOX Flat Rate cost- $32.75 2 or more Items purchased

**$5.00 additional can be added for guaranteed Morning arrival for overnight shipping. Must check with you state before choosing this option**

Original Item Purchased Shipping Fee Refunded?!

Yes. Once you choose one of these options to ship overnight, the cost of the original shipping fee from your clothing purchased will be refunded back. Generally receive that shipping refund within 24-36hrs. Allow 24hrs for the item to be refunded, if you notice you haven't received the refund, please send us an email.

TRACKING ORDERS:

Please confirm your email is correct, we will send you a confirmation email with your tracking information

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